FAQ

When is it the right time?
When you start to wonder whether it is time. Feelings of loneliness, feeling less safe, the household chores are not as easy as they used to be. There are too many stairs and no main floor bathroom. The cost of renovating, repairing, and maintenance are expensive and utilities, insurance, and property taxes keep increasing. When your doctor has expressed some concern about your health and well being in your present lifestyle. When your family and friends start to express some concern about your well being. You find yourself having to rely on them more and more to do things for you.

If you have experienced any of these concerns then it is time to talk to Moving Plus about developing a customized lifestyle plan. Our non-medical needs assessment will help you determine the best lifestyle plan for you. We can make all the necessary arrangements to help you remain in your home if that is your choice. Or, we can provide you with all of the current information on the options available for retirement living. Once you have reviewed your options you can then make an informed decision—do you want or need to move.

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Where do I start?
Make your decisions before a crisis occurs. Moving Plus will provide you with all the current information regarding local retirement living options: we will escort you to view those of your choice. Moving Plus will conduct an extensive assessment to determine your needs. Our professional team will guide you through the decision making process. By modifying your lifestyle you can make time for the things you enjoy.

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How do I manage all the decisions, appointments and service providers in my home?
Moving Plus will manage all the details. Short organized appointments with you will help us develop an Action Plan. This will provide you with a step by step plan of every detail for your move. You and your family can follow the steps on your own to complete your move or you can retain Moving Plus to manage what you don’t want to do yourself. We have an extensive list of trusted service providers who will help to complete all the tasks and we will be there every step of the way.

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What do I do with a lifetime of memories and treasures?
Moving Plus is there to help. Together we can determine what you will need for your new home. Our interior designer will help you prepare a floor plan, pick the furniture you will be taking, decorate and set up your new home. We work with you to help disperse treasures to family and loved ones. Items that are no longer needed can be auctioned or given to charitable organizations. All remaining debris is removed, repairs completed and your home prepared for sale. Staging and sale of your home can be arranged if needed. We make all the arrangements and supervise all the activities.

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How much will this service cost me?
This is a customized service, so you can control the costs. Our initial consultation is free and you determine if we can help. There is a set fee associated with developing the customized Action Plan which will list every task or service needed to organize your move. You can decide which tasks you want to complete and we’ll do the rest.

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What if I don’t want all the services listed in the Action Plan?
You may choose just the services you wish and you are free to use your own service providers.

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How can I help my parents move when I live so far away?
Moving Plus can do the work for you. We will keep you informed at every step of the process by telephone or email. Regular reports are provided to suit your schedule.

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Can we pick our own movers, realtors and cleaners?
Definitely yes. Our action plan outlines the tasks and chores that must be completed to move. You can follow the plan yourself or you can have us do some of it for you. We have a trusted team of service providers that we are happy to recommend if you need them.

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Where would I find information and locations of Retirement Homes in my area?
The Care Guide provides a comprehensive Seniors’ Housing Services Directory.
www.thecareguide.com or Toll-free 1-800-311-2273

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Where can I find information on care giving services in my area?
Community Care Access Centres (CCAC) co-ordinates in-home health and support services.www.health.gov.on.ca or Toll-free 1-888-910-1999

The Care Guide provides a comprehensive Home Care Services Directory.
www.thecareguide.com or Toll-free 1-800-311-2273

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How do I learn about Retirement Home Standards?
Ontario Retirement Communities Association (ORCA) is a voluntary, non-profit organization that sets standards and inspects retirement residences in Ontario.
www.orcaretirement.com or Toll-free 1-800-361-7254

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Where can I find information on government services for seniors?
Seniors Canada Online is the Government of Canada’s information source for seniors, caregivers, families and service providers.
www.seniors.gc.ca or Toll-free 1-800-622-6232.

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How can I determine if my parent is receiving all of the applicable government pensions and benefits?
Old Age Security and Canada Pension Plan provides information on income security.
www.canadabenefits.gc.ca or Toll-free1800-277-9914

Veterans Affairs Canada provides services and benefits to eligible veterans.
www.veterans.gc.ca or Toll-free 1-866-522-2122

Canada Revenue Agency (CRA) provides personal and general tax information.
www.cra-arc.gc.ca or Toll-free 1-800-959-8281

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I have just been told that my relative cannot return home from hospital but must go into a Long Term Care facility. What is the process?
Community Care Access Centres (CCAC) Determines eligibility and manages placement to Long Term Care facilities.
www.health.gov.on.ca or Toll-free 1-888-910-1999

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How can I learn more about Long Term Care facility standards?
Ontario Long Term Care Association (OLTCA) provides information about care and services in Long Term Care facilities throughout Ontario.
www.oltca.com

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Where do I get information on local lawyers to help me sort my parent’s estate?
Hamilton Law Association has a listing for 700 lawyers.
www.hamiltonlaw.on.ca

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Are there any standards for governing home care service providers?
Ontario Home Care Association (OHCA) is an organization that sets the standard for home health and social care service providers in Ontario.
www.homecareontario.ca or Telephone 905-543-9474

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